Shipping Policy

SHIPPING POLICY

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing time is the time from which we either take a product off our shelves, pack it, and get ready to ship it to you or, when there is a lot of demand, actually make the product it and then pack it and get ready to ship it to you.

DOMESTIC SHIPPING

In an effort to keep costs down while shipping our fragile products, we use a mix of USPS, UPS, Fedex, and DHL depending on the location we are shipping and the promotions they are giving at that point in time.

Because we have fragile products, our products can take 10-14 business days to reach their destination within the states.

INTERNATIONAL SHIPPING

We currently only offer shipping to Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPO. but if you want to be sure email us at cornermugsupport@gmail.com.

Shipping Location	Estimated delivery time

PO Boxes and Military Bases	25 - 30 Business Days
Everywhere Else	10 - 14 Business Days

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Corner Mug Limited Liability Company is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive a confirmation email notification from us. In order to keep prices low we do not provide tracking data at this time.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at cornermugsupport@gmail.com with your name and order number, and we will look into it for you.

CANCEL ORDER

Please email cornermugsupport@gmail.com with your name and order number. We will try to cancel the order before it ships and refund your money, however, we cannot commit or promise to do this.

LOST SHIPMENT

As stated above, we expect that our products will be delivered between 10 - 30 days depending on location. If a product takes longer than 30 days to be delivered and is not going to a Military Base or PO Box it will be considered lost.

In the event of a lost shipment, we will file a claim with the shipping company and give you the option of an immediate refund or replacement of your lost product.

RETURN POLICY

Due to international shipping delays we are not accepting returns at this time.

In the event that your order arrives damaged in any way, please email us within 5 days at cornermugsupport@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.